Take control of IT chaos and transform your business. Connect your enterprise with digital IT workflows on a single, unified platform. Make work life as great as real life.

Provide answers and help across the organization—anytime, anywhere—with native mobile apps and virtual agents.

servicenow designer

With the Now Platform as your foundation, you can enable everyone—from no code to pro code developers—to work as a team to deliver workflow apps fast. Transform the impact, speed, and delivery of IT. Provide amazing services, increase productivity, and achieve new insights with a modern service management solution.

Make IT a proactive business partner. Gain visibilty into your operations footprint, manage service health, and optimize service delivery and spend. Deliver business outcomes with speed and agility. Align work to business priorities, redirect spend to critical apps, and speed time to value.

Take control of your IT assets. Optimize costs and improve efficiency with increased visibility into the full IT asset lifecycle.

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Expand DevOps success across the enterprise. Take the risk out of going fast and minimize friction between IT operations and development.

Work with fewer barriers wherever your office is

Identify, prioritize, and respond to threats faster. Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents. Respond to business risks in real time. Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation. Eliminate frustration and improve employee satisfaction.

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Give employees the experience they deserve with efficient, intelligent services. Reduce risk and close faster. Transform the way your accounting team works with finance close automation. Go beyond traditional customer service solutions. Connect customer service with other teams to resolve issues quickly and proactively. Boost customer satisfaction with efficient field service management.

Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Reimagine every process as a digital workflow. Empower developers and builders of all skill levels to create and extend workflow apps.

Tap into ISV innovation.Take control of IT chaos and transform your business. Connect your enterprise with digital IT workflows on a single, unified platform. Make work life as great as real life. Provide answers and help across the organization—anytime, anywhere—with native mobile apps and virtual agents.

With the Now Platform as your foundation, you can enable everyone—from no code to pro code developers—to work as a team to deliver workflow apps fast. Transform the impact, speed, and delivery of IT. Provide amazing services, increase productivity, and achieve new insights with a modern service management solution. Make IT a proactive business partner. Gain visibilty into your operations footprint, manage service health, and optimize service delivery and spend.

Deliver business outcomes with speed and agility. Align work to business priorities, redirect spend to critical apps, and speed time to value. Take control of your IT assets. Optimize costs and improve efficiency with increased visibility into the full IT asset lifecycle. Expand DevOps success across the enterprise. Take the risk out of going fast and minimize friction between IT operations and development. Identify, prioritize, and respond to threats faster. Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents.

Respond to business risks in real time. Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation. Eliminate frustration and improve employee satisfaction. Give employees the experience they deserve with efficient, intelligent services.

Reduce risk and close faster.

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Transform the way your accounting team works with finance close automation. Go beyond traditional customer service solutions. Connect customer service with other teams to resolve issues quickly and proactively. Boost customer satisfaction with efficient field service management. Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Reimagine every process as a digital workflow.The Orlando release, as with every release since the original introduction, features a number of new features and improvements in Flow Designer and IntegrationHub.

This allows for SLA based logic to be written and maintaqined in flows. If you want to trigger some logic based on the SLA progress, you can now do all that inside flows. Dynamic Flows are newly introduced in this release. This allows for the use of runtime data to determine which flow or subflow to call. For example, you may have a Flow that provisions a cloud based VM. At runtime, the value of the records will be resolved and the proper flow or subflow called by name. This can greatly simplify logic when branching off values of records.

Orlando introduces transform functions for data pill values. It has previously been a common pattern to have to create an action to take data in one form and change it to another - like rewriting a date format.

This could add to the friction of writing flows. Now many of these simple cases are handled across a number of data types and use cases including:.

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In Orlando you can t est a flow that triggers on updates by entering a current and previous value. This should make testing much easier than finding actual records that contain the data you want.

As always, there are many great features added to Flow Designer in the Orlando release. It continues to be an ever-improving mechanism for building logic and behavior in an understandable and maintainable form. Keep watching this blog for more posts about all the new developer focused features of Orlando.

In a few weeks I will post one specifically about IntegrationHub. Good luck and happy developing! Powered by Hugo. Run a flow or subflow dynamically Dynamic Flows are newly introduced in this release. Transform data pill values with transform functions Orlando introduces transform functions for data pill values.

servicenow designer

Conclusion As always, there are many great features added to Flow Designer in the Orlando release. It continues to be an ever-improving mechanism for building logic and behavior in an understandable and maintainable form Keep watching this blog for more posts about all the new developer focused features of Orlando.

Submit comment.The Service Catalog item designer enables non-administrators to create, maintain, and publish catalog items. It uses a structured design and publishing process to ensure consistency of usage. Administrators and catalog administrators can control the options for catalog managers and editors who use the catalog item designer.

The catalog item designer adds or modifies tables, user roles, script includes, and other components. The item designer is best suited to manage items that have basic questions, approvals, and tasks. Note: To create and manage more complex items, use the Service Catalog features for creating items. Administrators or catalog administrators set up the design environment to enable a controlled item design process, and process category requests. Catalog managers request categories, then manage their categories.

A user requests a category, either requesting to become the manager of that category, or assigning another user as the category manager.

An administrator or catalog administrator processes that request, creating the category with a selected category manager. The category manager optionally assigns catalog editors to a category they manage. Catalog managers and catalog editors use the catalog item design to perform the following activities. Create items within a category they are assigned to. Create questions, approvals, tasks, and sections, for the item.

Publish items to the category after review. Self-service users can use the service catalog to request items in the category, like any service catalog item. Table 1. Can also perform other service catalog management functions. Can also create, modify, and publish items within their categories. Can set up the catalog item designer environment and process requests for categories. Can view the status of category requests. Can view and assign catalog editors to their categories. Can create, modify, and publish items within categories they are assigned to.Take control of IT chaos and transform your business.

servicenow designer

Connect your enterprise with digital IT workflows on a single, unified platform. Make work life as great as real life. Provide answers and help across the organization—anytime, anywhere—with native mobile apps and virtual agents.

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With the Now Platform as your foundation, you can enable everyone—from no code to pro code developers—to work as a team to deliver workflow apps fast. Transform the impact, speed, and delivery of IT. Provide amazing services, increase productivity, and achieve new insights with a modern service management solution.

servicenow designer

Make IT a proactive business partner. Gain visibilty into your operations footprint, manage service health, and optimize service delivery and spend. Deliver business outcomes with speed and agility.

Align work to business priorities, redirect spend to critical apps, and speed time to value. Take control of your IT assets. Optimize costs and improve efficiency with increased visibility into the full IT asset lifecycle. Expand DevOps success across the enterprise. Take the risk out of going fast and minimize friction between IT operations and development.

Identify, prioritize, and respond to threats faster. Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents. Respond to business risks in real time. Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation. Eliminate frustration and improve employee satisfaction.

Give employees the experience they deserve with efficient, intelligent services. Reduce risk and close faster.

Introducing the Now Design System: The future of the ServiceNow user experience

Transform the way your accounting team works with finance close automation. Go beyond traditional customer service solutions. Connect customer service with other teams to resolve issues quickly and proactively.

Boost customer satisfaction with efficient field service management.With form design, you can accomplish the same tasks that you can with form layout in a graphical tool called the form designer.

You can also access field properties and add information from macros or previously scripted UI elements. Form design is an alternative to configuring forms that combines several configuration options into one tool.

It is available by default for new instances and requires UI16 or UI Administrators who upgrade from a previous version must activate the Form Designer com. Field properties are accessed by clicking the gear icon that appears when you point to a field in the form layout.

You can move fields to and from the form workspace to display the fields on the form. Use annotations to provide instructions or additional information about fields on a form.

Move sections to and from the form layout to display or remove the sections on the form. By default, the first section on a form is always a read-only section displaying the label of the table. You cannot remove this section. Use formatters to add information from macros or previously scripted UI elements to a form.

Formatters are used to add information from macros or previously scripted UI elements to a form. Figure 1. Parts of the UI form design interface. Figure 2. Form layout. Before you begin. The label for the first section on the form designer is displayed as the form title. The following GIF shows how you would use form designer to add and then delete a form section. About this task.

You can add a field to a form and the associated table.Take control of IT chaos and transform your business. Connect your enterprise with digital IT workflows on a single, unified platform. Make work life as great as real life. Provide answers and help across the organization—anytime, anywhere—with native mobile apps and virtual agents.

With the Now Platform as your foundation, you can enable everyone—from no code to pro code developers—to work as a team to deliver workflow apps fast. Transform the impact, speed, and delivery of IT. Provide amazing services, increase productivity, and achieve new insights with a modern service management solution. Make IT a proactive business partner. Gain visibilty into your operations footprint, manage service health, and optimize service delivery and spend. Deliver business outcomes with speed and agility.

Align work to business priorities, redirect spend to critical apps, and speed time to value. Take control of your IT assets. Optimize costs and improve efficiency with increased visibility into the full IT asset lifecycle. Expand DevOps success across the enterprise. Take the risk out of going fast and minimize friction between IT operations and development. Identify, prioritize, and respond to threats faster.

Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents. Respond to business risks in real time. Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation. Eliminate frustration and improve employee satisfaction.